Privacy policy

Privacy Policy

Zapply | zapply.co.za Last updated: August 2026

1. Introduction

Zapply ("we", "us", "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African law.

This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and what your rights are. By using zapply.co.za or placing an order with us, you acknowledge that you have read and understood this policy.

2. Who Is Responsible for Your Information

Zapply is the responsible party (as defined under POPIA) for the personal information you provide when using zapply.co.za.

Contact: Email: baswabileba@gmail.com Website: zapply.co.za

3. What Personal Information We Collect

We collect only what is necessary to provide our services to you. This includes:

3.1 Information You Give Us Directly

Full name
Delivery and billing address
Email address
Phone number
Payment details (processed securely — we do not store card numbers)

3.2 Information Collected Automatically

IP address and device type
Browser type and version
Pages visited on zapply.co.za and time spent
Referring website or search terms used to find us

This information is collected via cookies and similar technologies. See Section 8 for more on cookies.

3.3 Information from Third Parties

Payment processors (e.g. PayFast, Peach Payments) may share transaction confirmation details with us
Aramex may share delivery status updates with us

4. Why We Collect Your Information

We process your personal information for the following purposes:

Purpose	Legal Basis (POPIA)
To process and fulfil your order	Performance of contract
To send order confirmations and shipping updates	Performance of contract
To handle returns, refunds, and warranty claims	Performance of contract / legal obligation
To respond to your queries and support requests	Legitimate interest
To send promotional emails (if you opt in)	Consent
To improve the Website and user experience	Legitimate interest
To comply with legal obligations (e.g. tax records)	Legal obligation
To detect and prevent fraud	Legitimate interest

We will not process your personal information for any purpose not listed here without your prior consent.

5. How We Share Your Information

We do not sell your personal information. We only share it where necessary:

Shopify — our e-commerce platform. Shopify processes your data to power our store. Their privacy policy is available at shopify.com/legal/privacy.

Aramex South Africa — your name, delivery address, and contact number are shared with Aramex to fulfil your delivery.

Payment processors — your payment details are handled directly by our payment gateway. We do not see or store your full card number.

Legal or regulatory authorities — we may share information where required by law, court order, or to protect our legal rights.

We require all third parties to handle your personal information securely and only for the specific purpose for which it was shared.

6. How Long We Keep Your Information

We retain your personal information only as long as necessary:

Information	Retention Period
Order and transaction records	5 years (SARS tax compliance)
Customer account information	Until you request deletion or 3 years of inactivity
Email marketing preferences	Until you unsubscribe
Website usage data (analytics)	26 months

After the applicable retention period, your information is securely deleted or anonymised.

7. Your Rights Under POPIA

As a South African data subject, you have the following rights:

Right to access — you may request a copy of the personal information we hold about you
Right to correction — you may request that we correct inaccurate or incomplete information
Right to deletion — you may request that we delete your personal information, subject to legal retention obligations
Right to object — you may object to processing based on legitimate interest, including direct marketing
Right to lodge a complaint — you may lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, email us at baswabileba@gmail.com with the subject line "POPIA Request". We will respond within 30 days as required by law.

Information Regulator of South Africa: Website: www.inforegulator.org.za Email: inforeg@justice.gov.za Phone: 012 406 4818

8. Cookies

Zapply uses cookies — small text files stored on your device — to make the Website work properly and improve your experience. We use:

Essential cookies — required for the store to function (e.g. keeping items in your cart, remembering your session)
Analytics cookies — help us understand how visitors use the Website (e.g. Google Analytics)
Marketing cookies — used to show you relevant ads on other platforms, only if you have consented

You can control cookies through your browser settings. Disabling cookies may affect some features of the Website.

9. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. These include:

SSL encryption on zapply.co.za (https)
Secure payment processing via our payment gateway (we do not store card details)
Access controls limiting who within Zapply can access your data

No method of transmission over the internet is completely secure. While we do our best to protect your information, we cannot guarantee absolute security.

10. Children

Our Website is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us at baswabileba@gmail.com and we will delete it promptly.

11. Links to Other Websites

Our Website may contain links to third-party websites. This Privacy Policy applies only to zapply.co.za. We are not responsible for the privacy practices of third-party sites and encourage you to read their privacy policies before providing any personal information.

12. Direct Marketing

If you have opted in to receive marketing emails from us, you may unsubscribe at any time by clicking the unsubscribe link in any marketing email, or by emailing us at baswabileba@gmail.com with "Unsubscribe" in the subject line.

We will not send you unsolicited marketing communications or share your details with third parties for marketing purposes without your consent.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

For significant changes, we will notify you by email where we hold your contact details.