Refund policy

Return & Refund Policy

Zapply | zapply.co.za Last updated: August 2026

Your Rights Under the Consumer Protection Act

As a South African consumer, you are protected by the Consumer Protection Act 68 of 2008 (CPA). This policy is written in line with those rights. Nothing in this policy limits or waives any right you have under the CPA.

1. Cooling-Off Period (Online Purchases)

If you purchased from zapply.co.za without any in-person interaction (i.e. a standard online order), you have the right to cancel the purchase within 5 business days of receiving your order, without reason, in terms of Section 44 of the Electronic Communications and Transactions Act.

To exercise this right:

  • Contact us at baswabileba@gmail.com within 5 business days of delivery
  • Return the item unused, in its original packaging, with all accessories and documentation included
  • You will receive a full refund within 15 business days of us receiving the returned item
  • Return shipping costs in this case are for your account

2. Defective or Damaged Items (CPA Section 56)

If your item arrives defective, damaged, or not fit for its intended purpose, you are entitled under the CPA to:

  • Return it for a full refund, or
  • Exchange it for the same item, or
  • Have it repaired

This applies within 6 months of delivery. You do not need to prove the defect existed at the time of delivery — the onus is on us.

To report a defective item:

  1. Email us at baswabileba@gmail.com with your order number, a description of the fault, and photos or a short video showing the issue
  2. We will respond within 2 business days with return instructions
  3. Once we receive and inspect the item, your preferred resolution (refund, replacement, or repair) will be processed within 10 business days

Return shipping for confirmed defective items is covered by Zapply.

3. Repair Parts — Important Notes

Phone screens, batteries, charging ports, flex cables, and other repair parts are technically sensitive components. Please read this before purchasing:

  • Test the part immediately upon installation. If a part is faulty, contact us before returning — do not continue attempting installation, as physical damage sustained during fitting is not covered.
  • Compatibility is your responsibility. Confirm the part number and model compatibility before ordering. We cannot accept returns for parts ordered for the wrong model.
  • Grade matters. Each listing clearly states whether a part is OEM/genuine or aftermarket. Returns will not be accepted on the basis that a part "looks different" from the original if the listing accurately described the grade.
  • Tested-on-arrival DOA policy: If a part is dead on arrival (does not function at all when correctly installed), contact us within 7 days of delivery for a replacement or refund.

4. Items We Cannot Accept Back

The following cannot be returned unless they are defective under Section 56 of the CPA:

  • Items that have been installed, modified, or physically damaged after delivery
  • Items returned without original packaging or missing accessories
  • Software, digital downloads, or items where a seal has been broken
  • Items where the serial number or warranty sticker has been tampered with
  • Special-order or custom-sourced items (these will be clearly marked at the time of purchase)

5. How to Return an Item

  1. Contact us first — email baswabileba@gmail.com with your order number and reason for return. Do not send items back without prior authorization.
  2. Pack it securely — use the original packaging where possible. We are not responsible for damage during return transit.
  3. Ship it back — we will provide a return address once your return is authorized.
  4. Refund or replacement — processed within 10 business days of receiving your return.

6. Refund Method

Refunds are issued via the same payment method used for the original purchase. If that is not possible, we will arrange an EFT to a South African bank account you provide.

7. Exchanges

We offer exchanges for the same item (different variant, e.g. different phone model) subject to stock availability. If the replacement costs more than the original, you will be invoiced for the difference. If it costs less, we will refund the difference.

8. Warranty

Most electronics carry a 3-month warranty from the date of delivery against manufacturing defects, unless otherwise stated on the product listing. Repair parts carry a 30-day DOA warranty as described in Section 3 above.

Warranty does not cover:

  • Physical damage caused during or after installation
  • Water or electrical damage
  • Normal wear and tear
  • Damage caused by incompatible devices or incorrect installation

9. Contact Us

For any return, refund, or warranty query:

Email: baswabileba@gmail.com Store: zapply.co.za

We aim to respond to all queries within 2 business days (Monday–Friday, excluding South African public holidays).

Zapply is committed to fair dealing. If you feel your consumer rights have not been respected, you may also contact the National Consumer Commission (NCC) at www.thencc.org.za or call 012 428 7000.