Terms of service

Terms of Service

Zapply | zapply.co.za Last updated: August 2026

1. About These Terms

By accessing or using zapply.co.za ("the Website") or placing an order with Zapply ("we", "us", "our"), you agree to be bound by these Terms of Service. If you do not agree, please do not use the Website.

These terms are governed by the laws of the Republic of South Africa, including:

  • The Consumer Protection Act 68 of 2008 (CPA)
  • The Electronic Communications and Transactions Act 25 of 2002 (ECTA)
  • The Protection of Personal Information Act 4 of 2013 (POPIA)

Nothing in these terms waives or limits any right you have under South African law.

2. Who We Are

Zapply is a South African online retailer selling phone repair parts, electronics, and accessories.

Contact: Email: baswabileba@gmail.com Website: zapply.co.za

3. Eligibility

By placing an order, you confirm that:

  • You are at least 18 years old, or have the consent of a parent or guardian
  • You are a resident of or are placing an order for delivery within South Africa
  • The information you provide is accurate and complete

4. Products

4.1 Product Descriptions

We make every effort to accurately describe our products, including specifications, grades (OEM/genuine vs. aftermarket), and compatibility information. However:

  • Product images are for illustrative purposes and may differ slightly from the actual item
  • Specifications are sourced from our suppliers and may change without notice
  • It is your responsibility to verify compatibility before ordering repair parts

4.2 Product Grades

Our listings clearly state whether a part is OEM/genuine or aftermarket. These grades reflect quality and origin — not brand affiliation. Zapply has no affiliation with Apple, Samsung, Xiaomi, Honor, or any other device manufacturer unless explicitly stated.

4.3 Stock Availability

All orders are subject to stock availability. If an item becomes unavailable after your order is placed, we will notify you and offer a full refund or a suitable alternative.

4.4 Pricing

  • All prices are displayed in South African Rand (ZAR) and include VAT where applicable
  • Prices are subject to change without notice
  • The price at the time of checkout is the price you pay — price changes after your order is placed do not affect your order

5. Ordering

5.1 Placing an Order

When you place an order on zapply.co.za, you are making an offer to purchase. We accept your offer when we send you an order confirmation email. We reserve the right to decline any order at our discretion, in which case you will receive a full refund.

5.2 Order Errors

Please review your order carefully before submitting. We are not responsible for errors in orders placed (e.g. wrong model, wrong quantity) that are your own. Contact us immediately at baswabileba@gmail.com if you notice an error — we will do our best to correct it before dispatch, but cannot guarantee this once an order has been fulfilled.

5.3 Cancellations

You may cancel an order before it has been dispatched by contacting us at baswabileba@gmail.com. Once dispatched, our Return & Refund Policy applies.

6. Payment

We accept payment via the methods listed at checkout. All transactions are processed securely. Zapply does not store your card or banking details.

Payment must be received in full before your order is dispatched. If payment fails or is reversed, your order will be placed on hold and we will contact you.

7. Delivery

7.1 Delivery Area

We deliver within South Africa only.

7.2 Delivery Times

Estimated delivery times are provided at checkout and are approximate. We are not liable for delays caused by couriers, third-party logistics providers, or circumstances beyond our control (including public holidays, strikes, or natural disasters).

7.3 Risk and Ownership

Risk in the goods passes to you upon delivery. Ownership passes to you once full payment has been received and cleared.

7.4 Failed Delivery

If a delivery attempt fails due to an incorrect address or no one being available to receive it, redelivery costs may be charged to you. Uncollected parcels returned to us will be treated as cancelled orders and refunded less any shipping costs incurred.

8. Returns and Refunds

Our Return & Refund Policy forms part of these Terms of Service and is available at zapply.co.za/pages/return-refund-policy. Your rights under the CPA are not limited by these terms.

9. Warranties

Products are sold with the warranties described in our Return & Refund Policy and on individual product listings. Zapply does not offer any additional warranty beyond what is stated. Third-party manufacturer warranties, where applicable, are subject to the terms of those manufacturers.

10. Limitation of Liability

To the maximum extent permitted by South African law:

  • Zapply is not liable for any indirect, incidental, or consequential loss arising from your use of the Website or the products purchased
  • Our total liability to you for any claim arising from a purchase is limited to the amount you paid for the product in question
  • We are not liable for losses caused by your own misuse of a product, incorrect installation of repair parts, or use of a product for a purpose it was not intended for

Nothing in this clause excludes liability for death or personal injury caused by our negligence, or for any liability that cannot be excluded under the CPA.

11. Intellectual Property

All content on zapply.co.za — including the Zapply name, logo, product descriptions, and images we have created — is owned by or licensed to Zapply. You may not reproduce, distribute, or use any of this content without our prior written consent.

Product images sourced from suppliers remain the property of their respective owners.

12. Third-Party Links and Services

The Website may contain links to third-party websites (e.g. suppliers, payment gateways). These links are provided for convenience only. We do not control and are not responsible for the content or practices of third-party websites.

13. Privacy and Personal Information

We collect and process your personal information in accordance with POPIA and our Privacy Policy (available at zapply.co.za/pages/privacy-policy). By using the Website, you consent to this processing.

We collect only what is necessary to fulfil your order and improve your experience. We do not sell your personal information to third parties.

14. Prohibited Use

You may not use zapply.co.za to:

  • Place fraudulent orders or provide false information
  • Attempt to access systems or data you are not authorised to access
  • Engage in any activity that violates South African law
  • Scrape, copy, or reproduce content from the Website without permission

We reserve the right to suspend or terminate access to the Website for any user who violates these terms.

15. Dispute Resolution

If you have a complaint, please contact us first at baswabileba@gmail.com. We will do our best to resolve it within 10 business days.

If we cannot resolve the dispute directly, you may refer it to:

  • The National Consumer Commission (NCC): www.thencc.org.za | 012 428 7000
  • The National Consumer Tribunal
  • A court of competent jurisdiction in South Africa

16. Changes to These Terms

We may update these Terms of Service from time to time. The updated version will be posted on this page with a revised "Last updated" date. Continued use of the Website after changes are posted constitutes acceptance of the updated terms. For significant changes, we will make reasonable efforts to notify you directly.

17. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes will be subject to the jurisdiction of the South African courts.

If you have any questions about these terms, please contact us at baswabileba@gmail.com.