Shipping policy

Shipping Policy

Zapply | zapply.co.za Last updated: August 2026

1. Where We Ship

Zapply currently ships within South Africa only. We do not offer international shipping at this time.

2. Processing Time

Orders are processed on business days (Monday to Friday, excluding South African public holidays).

Order Status	Timeframe
Order confirmation sent	Immediately after payment clears
Order processed and dispatched	1 – 3 business days

Orders placed over weekends or on public holidays are processed on the next business day.

During high-demand periods (e.g. Black Friday, end-of-year sales), processing times may be slightly longer. We will communicate any significant delays via email.

3. Delivery Timeframes

Delivery times are estimates and begin from the date your order is dispatched, not the date it is placed.

Destination	Estimated Delivery
All South African destinations	Up to 15 business days

These are estimates only. Actual delivery times may vary depending on your location and factors outside our control such as weather, public holidays, or high parcel volumes. You will receive a tracking number once your order is dispatched so you can monitor progress at any time.

4. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the size/weight of your order. The exact shipping fee will be displayed before you confirm payment — there are no hidden shipping charges added after checkout.

Free shipping promotions, where available, will be clearly communicated on the Website and applied automatically at checkout.

5. Couriers

We deliver via Aramex South Africa, a trusted courier with nationwide coverage. All deliveries include tracking so you can monitor your parcel from dispatch to door.

6. Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel. If you have not received a tracking email within 3 business days of placing your order, please check your spam folder first, then contact us at baswabileba@gmail.com.

7. Delivery Address

Please ensure your delivery address is accurate and complete at the time of checkout. Zapply is not responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by you.

If you need to change your delivery address after placing an order, contact us immediately at baswabileba@gmail.com. We will do our best to update it before dispatch, but cannot guarantee changes once the order has been handed to the courier.

8. Failed or Missed Deliveries

Couriers will typically make one or two delivery attempts. If delivery fails because no one is available to receive the parcel:

The courier may leave a collection card with instructions to collect from a nearby depot or Pudo locker
If the parcel is not collected within the depot's holding period, it may be returned to us
Parcels returned to us due to failed delivery or non-collection will be refunded less the outbound and return shipping costs incurred

Please ensure someone is available to receive your order, or provide a business address or alternative delivery point if needed.

9. Damaged in Transit

If your parcel arrives visibly damaged:

Take photos of the outer packaging and the damaged item before unpacking further
Contact us at baswabileba@gmail.com within 48 hours of delivery with your order number and photos
We will investigate with the courier and arrange a replacement or refund as appropriate

Do not discard the original packaging until the matter is resolved — it may be required for a courier insurance claim.

10. Lost Parcels

If your tracking shows no movement for more than 5 business days after dispatch, or your parcel is marked delivered but you have not received it:

Check with neighbours or building security in case it was left with someone nearby
Contact us at baswabileba@gmail.com with your order number
We will open an investigation with the courier — this process typically takes 5 – 10 business days
If the parcel is confirmed lost, we will send a replacement or issue a full refund

11. Public Holidays

Zapply does not process or dispatch orders on South African public holidays. If your order is placed on or around a public holiday, please allow an additional 1 – 2 business days for processing.

South African public holidays are listed at www.gov.za.